Shipping Policy


1. Shipping Time

Your product will be shipped within 5 working days from the date of purchase. If there are holidays, the delivery date will be delayed accordingly.

2. Shipping Services

Your order will be shipped by DHL and EMS . We are unable to ship to PO Boxes  via DHL. The delivery method is based on your own choice, as there will be customs charge from you via DHL, a Timekettle won’t cover this kind of charge.

3. Shipping Fee

The shipping fee is 20USD for each product, and you are responsible for customs charge. 

4. Shipping Notice

For special shipping requests, please contact Timekettle Support. Please confirm your address before payment. If you enter the wrong address, please contact Timekettle Support in a timely manner. We will contact logistics personnel to solve the problem. Timekettle orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.